RIGHT OF WITHDRAWAL Italy
Pursuant to the Consumer Code (Legislative Decree 206 of 6 September 2005), if the Customer is a Consumer (i.e. a natural person who buys the goods for purposes not related to his professional activity, or does not make the purchase by indicating in the Mazuum order form with VAT number reference), has the right to withdraw from the Purchase Agreement for any reason, without the need to provide explanations with additional shipping costs of 12.00 to be paid by the buyer to exercise the right of withdrawal, The Customer must SEND Mazuum a Communication to this effect, within 10 working days from the date of receipt of the goods. This Communication must be sent by registered letter with acknowledgment of receipt, addressed to Trepuntozero S.r.l., via Salvatore Noto 43, 80059 Torre del Greco (NA) or by e-mail firstname.lastname@example.org always within the aforementioned deadline of 10 days..
Once we have received the aforementioned Notice of Withdrawal, Mazuum will communicate to the customer the instructions on how to return the goods which will be collected by our courier and must be received at the headquarters.
RIGHT OF WITHDRAWAL abroad
Pursuant to the Consumer Code (Legislative Decree 206 of 6 September 2005), if the Customer is a Consumer (i.e. a natural person who buys the goods for purposes not related to his professional activity, or does not make the purchase by indicating in the Mazuum order form with reference to VAT number), you have the right to withdraw from the purchase contract for any reason, without the need to provide explanations. The customer must send a communication to this effect to email@example.com within 10 working days from the date of receipt of the goods.Once the aforementioned notice of withdrawal has been received, the customer can send the goods addressed to Trepuntozero S.r.l. at his own expense with a traceable courier. via Salvator Noto 43, 80059 Torre del Greco (NA) Italy.
Refunds will be made no earlier than the product has arrived at Mazuum premises.
Defects and conformity
Upon delivery, the Buyer MUST check the Goods Received and, if he finds obvious anomalies or Defects, he MUST notify the seller within 1 day of purchase. In the event of a lack of conformity, Mazuum will restore the conformity of the product by REPLACING THE ITEM purchased.
The Risk of Loss or Damage to the Goods is Automatically transferred to the Buyer WHEN He (or a third party appointed by it and other than the Carrier) acquires physical possession of the goods.
Product REPLACEMENT times depend exclusively on the manufacturer's policies and no damage can be requested from Trepuntozero S.r.l. for POSSIBLE delays in making replacements.i.
How to cancel the order
To simply cancel an Order it is SUFFICIENT TO SEND, within 10 HOURS of the day following the Order Confirmation Received, an e-mail to firstname.lastname@example.org indicating the progressive number of the Order issued at the time of purchase.
In this case, the order will not be processed and the amount possibly already paid by credit card, excluding the costs incurred for collection, will be immediately refunded to the bank details that you will indicate to us. After 24 hours the contract will be considered concluded and the order forwarded but you will always have the right to resort to the right of withdrawal.